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FAQ
Our customer support is available Sunday to Thursday: 9:00-5:00pm.
Average answer time: 24h
- Eligibility: Exchange within 14 days from delivery, 30 days for defective items.
- Condition: Products must be unused with original packaging.
- Damaged/Wrong Items: Free exchange within 2-5 working days inside Cairo, 4-7 working days outside Cairo.
- Normal Exchanges: Shipping fees will apply.
- Eligibility: Refund within 14 days from receipt issuance.
- Condition: Products must be unused with original packaging.
- Defective/Wrong Items: Full refund without shipping fees.
- Change of Mind: Shipping fees will be deducted from the refund.
You can contact us through our contact page! We will be happy to assist you.
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